FAQs

No, the brand designs you purchase from VistaKit are exclusive to our platform. We do not sell the same designs on other sites. This exclusivity guarantees that your brand identity remains unique to your brand. Once a design is sold, it is removed from our listings and cannot be sold again, providing you with the assurance that your design is truly one-of-a-kind.

Yes, VistaKit serves clients from all over the world. We have designed brand identities for businesses in numerous countries, ensuring that our services are accessible to everyone, regardless of location. Our global reach allows us to understand and cater to diverse cultural and market needs, providing you with designs that resonate with your target audience no matter where you are.

After purchasing a design, you will receive an email with the design files attached. Additionally, you can download your files from the My Account Page on our website. We provide multiple file formats, including EPS, JPG, and PNG, ensuring that you have everything you need for both digital and print use. This easy access to your files ensures a smooth and convenient experience.

Typically, you will receive your customized design within 1-2 business days. Our designers work efficiently to make any requested changes and finalize your design. We understand the importance of timely delivery, so we strive to meet our deadlines while maintaining the highest quality standards. If you need any adjustments or revisions, our team is ready to assist you promptly.

You can request minor revisions to your design, such as changes to text, colors, and layout. These adjustments are included in the price and can be made quickly to ensure your design perfectly fits your brand’s needs. For more significant changes to the design itself, we may need to discuss additional costs. However, our goal is to provide a design that meets your expectations and requirements without additional charges for minor customizations.

You get unlimited minor revisions. We want to make sure you are completely satisfied with your brand design, so we allow you to request as many minor changes as needed within a reasonable time frame. Our designers will work with you until you are happy with the final product, ensuring that your design aligns with your vision and brand identity.

No, customizations are included in the price. This includes minor changes to text, colors, fonts, and layout. We believe in providing a comprehensive service without hidden fees, ensuring that you get the exact design you want without worrying about additional costs. For major changes, we will discuss any potential extra costs upfront so there are no surprises.

No, we cannot recreate an exact copy of a sold design as this would violate the original buyer’s copyright. However, we can create a similar design in the same style and look that captures the essence of the sold design. Our designers can work with you to develop a new, unique design that fits your brand while maintaining the desired aesthetic.

Yes, all our designs, including logos, business cards, and letterheads, are print-ready. You will receive the files in formats that are compatible with professional printing services, such as EPS and high-resolution JPG. This means you can hand over the files to your printing station immediately and get your marketing materials printed without any hassle.

No, we do not offer refunds once the final design files have been delivered. Since we release the source files upon purchase, the ownership and usage rights are transferred to you immediately. However, we ensure a thorough revision process to make sure you are completely satisfied with your design before the final delivery.

The copyright to the final design automatically transfers to you upon purchase. This means you have full ownership and control over your design, including the rights to use, modify, and distribute it as you see fit. At the completion of the project, VistaKit will provide you with a Transfer of Copyright document for your records, ensuring that you have legal proof of ownership.

Yes, you can and we highly recommend it. Registering your design as a trademark is an important step in protecting your brand. It ensures that your design is legally recognized and protected from potential copycats. Once your designer delivers the final design files, we suggest starting the trademark registration process as soon as possible.

Yes, we have a highly qualified and experienced team of designers at VistaKit. Our designers are selected based on their portfolio and skills, ensuring that they meet our high standards of quality and creativity. Each design is reviewed by our team and the designer community before being made available for sale, guaranteeing that you receive top-notch designs crafted by professionals.

When you purchase a design from VistaKit, you will receive it in multiple file formats, including EPS (vector format), JPG (high-resolution), and PNG (transparent background). These formats ensure that you can use your design across various media, from digital platforms to print materials. If you require additional formats like PSD or PDF, you can request these from your designer at no extra cost.

After you purchase a design, you can request customizations such as changes to colors, text, and layout. Our designers will work with you to make these adjustments. Minor revisions are unlimited and included in the price. For major changes, we may need to discuss additional costs. Our goal is to ensure the design perfectly represents your brand while meeting your expectations.

Your payment information is handled with the utmost security. We use industry-standard encryption and secure payment gateways to protect your data. We do not store your payment information on our servers, ensuring your financial details remain safe and private.

If you encounter any issues with your order, please contact our customer support team immediately. We are committed to resolving any problems quickly and effectively. Your satisfaction is our priority, and we will work diligently to address any concerns you may have.

Yes, we offer discounts for bulk orders and long-term projects. If you require multiple designs or have an ongoing project, please contact us to discuss your needs. We can provide a customized quote and potentially offer a discount based on the scope of your project.

Our team is here to help! If you’re having trouble deciding on a design, contact our customer support for assistance. We can provide guidance based on your brand’s identity, target audience, and personal preferences. Additionally, you can browse our categories or use the search feature to find designs that align with your vision.

Yes, if you don’t find a design that meets your needs, you can request a custom design. Contact us with your specific requirements, and we will match you with a designer who can create a brand identity tailored to your vision. This service ensures you get a unique design that perfectly represents your brand.

If you have any further questions or require assistance, our customer support team is here to help. You can reach out to us via email, phone, or our contact form. We strive to respond to all inquiries promptly and provide the support you need to ensure a smooth and satisfying experience with VistaKit.